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Your rights in case of flight delay or cancellation:
- for flights that are less than 1500 km long, with a delay of 3 hours at least, you are entitled to a 250 euros refund;
- for flights that are between 1500 km and 3500 km long, with a delay of 3 hours at least, you are entitled to an up-to-400 euros refund;
- for flights that are longer than 3500 km, with a delay of more than 4 hours, you are entitled to an up-to-600-euros refund;
- delays of more than 5 hours give passengers the chance to renounce the flight and be brought to their original destination.
Check if you have the right to get a refund
you will get a confirmation by SMS
... or leave here your telephone number, one of our operators will contact you within 2 hours
an area dedicated to all our Associates, from which it is possible to verify the progress of your dossier, is available to you.
Documents you have to send to us if you intend to request our protection:
1. signed letter of attorney;
2. description of facts;
3. copy of your personal document;
4. copy of your tickets.
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