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Baggage damage, loss, delayed delivery


On its arrival, passenger should go to Lost and Found Office and fill in a Report about baggage loss or damage.


- In case of baggage loss: if baggage is not found within 21 days after the Report, it is considered lost, so it is possible to apply for a compensation;


- in case of delayed delivery: if baggage is found within 21 days, it is possible anyway to apply for a refund of any expenditure incurred to buy personal effects again in the absence of baggage;

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-in case of baggage damage: within 7 days since baggage delivery, it is possible to apply for compensation for any damage occurred during flight.

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